Buying a new pair of shoes is an investment in your comfort, your style, and your everyday performance. At bestshoesevershop, we believe that investment deserves real, lasting protection. That is why every pair sold on our platform comes backed by a full 2-year guarantee against manufacturing defects and material failures.
Not 30 days. Not 90 days. 24 full months from the date of purchase because we build shoes that are meant to last, and we stand behind them completely.
This guide covers everything: whatâs covered, whatâs not, how to make a claim in minutes, and how to care for your shoes so they stay in peak condition for years to come.
Quick Takeaway:Â The bestshoesevershop 2 year guarantee covers manufacturing defects and material failures for 24 months. Claims are assessed within 2â3 business days, and we provide a prepaid return label for all approved cases.
Why Our 2-Year Guarantee Is Better: Unmatched Protection
Most footwear brands offer a limited 30-to-90-day window against defects a timeframe so short that many structural issues never even have a chance to surface. A small number of premium brands extend this to one year. We go further.
Bestshoesevershop vs Standard Warranties at a Glance
| Feature | Most Brands | Premium Brands | bestshoesevershop |
|---|---|---|---|
| Coverage Period | 30 â 90 days | 1 year | 2 full years |
| Defect Coverage | Limited | Yes | Yes comprehensive |
| Prepaid Return Label | No | Rarely | Always included |
| Repair or Replace Option | No | Rarely | Yes your choice |
| Store Credit Option | No | No | Yes |
| Assessment Turnaround | 5 â 10 days | 3 â 7 days | 2 â 3 business days |
Real Stories, Real Protection
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After 14 months, the stitching on my everyday commuter shoes started to split. I submitted a photo online and had a resolution store credit for a full replacement within three days. The whole process was genuinely effortless.
Sarah M. Verified Buyer, London
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The midsole on my training shoes compressed unevenly after about a year of daily use. One email, two photos, and a prepaid label later, I had a brand-new pair at my door. This is what a real guarantee looks like.
James T. Verified Buyer, Manchester
What the bestshoesevershop 2-Year Guarantee Covers (and What It Doesnât)
Our guarantee is built around a simple principle: if a shoe fails because of how it was made, we will make it right. If it wears down because of how it was used, that falls outside the scope and we are always transparent about where that line sits.
Covered
- Split or delaminating soles
- Failed or broken stitching seams
- Hardware failure (buckles, eyelets, zips)
- Abnormal midsole compression
- Material separation on bonded uppers
- EPU / EVA cushioning defects
- Full-grain leather cracking from manufacturing
- Structural heel counter collapse
Not Covered
- Normal outsole abrasion and wear
- Cosmetic scuffs, scratches, and fading
- Damage from chemicals or improper cleaning
- Accidental damage (drops, cuts, snags)
- Modifications or unauthorised repairs
- Misuse or use outside intended purpose
- Comfort preferences (fit, arch feel)
- Damage from incorrect storage
Important Details for a Smooth Claim
- 24-month window:Â Your claim must be submitted within 24 months of the original purchase date.
- Proof of purchase:Â Your order number or receipt is required. Keep your confirmation email.
- Photos speed everything up:Â Clear photographs of the issue from multiple angles allow our team to assess the claim without delays.
- Gift recipients:Â If you received the shoes as a gift, you can still claim using the original order number. The guarantee transfers with the product.
How to Make a Claim: Our Simple 3-Step Process
We have deliberately made this process as fast and friction-free as possible. Most claims are resolved within a week of us receiving the returned item.
Start Online in Minutes
Log in to your bestshoesevershop account, navigate to My Orders, and select the affected item. Fill in a short description of the issue and upload clear photos from multiple angles. The whole submission takes under five minutes.
Receive a Fast, Fair Assessment
Our dedicated support team reviews every claim within 2â3 business days. We will contact you with our assessment and a proposed resolution: repair, direct replacement, or full store credit whichever works best for you.
Ship It Back & Receive Your Resolution
For approved claims, we send a prepaid return shipping label directly to your inbox. Once we receive the shoes, expect your resolution to be completed within 7â10 business days. No hidden costs, no chasing.
International Orders:Â The 2-year guarantee applies to all international orders. Prepaid return labels are provided for eligible countries. If your country is not covered by our label programme, we will reimburse reasonable return shipping costs upon approved claim.
Built to Last: The Quality Behind the Guarantee
A 2-year guarantee is only credible when it is backed by exceptional construction. Here is what makes our shoes worth standing behind.
Premium Materials for Real Life
Full-Grain Leather
The strongest, most durable hide naturally water-resistant and improves with age.
Engineered Knit
Seamless, stretch-resistant uppers that hold their shape through thousands of cycles.
High-Rebound EVA
Responsive midsole compounds that maintain cushioning integrity over time.
Abrasion-Resistant Outsoles
Traction compounds pressure-tested for multi-terrain grip and long-term durability.
Water-Based Adhesives
LWG-certified bonding agents stronger, cleaner, and better for the environment.
Recycled Content
Select lines use post-consumer recycled materials without compromising structural integrity.
Smart Construction for Long-Term Durability
Every pair undergoes a rigorous production process before it reaches you. Reinforced stitching with doubled thread at stress points. Bonded seams using water-based adhesives tested to resist delamination. Double-lasted heel counters that maintain shape over years of daily wear. And a full quality-controlled pressure test on every outsole attachment.
When we say our guarantee is meaningful, it is because our production standards make it rare for you to ever need it.
Your Role: 3 Simple Steps to Maximise Your Shoesâ Life
The guarantee covers what we make. A few smart habits on your end will ensure your shoes look and perform their best for the full two years and beyond.
Get the Perfect Fit from Day One
Ill-fitting shoes wear unevenly and place stress on construction points they were not designed to take. For the best fit:
- Measure both feet at the end of the day (feet swell slightly as the day progresses).
- Leave approximately a thumbâs width between your longest toe and the end of the shoe.
- Check the Customer Fit Notes on each product page our buyers flag whether a style runs wide, narrow, or true to size.
- Wear the socks you plan to use daily when sizing up.
Clean and Care by Material Type
| Material | Clean With | Condition / Protect | Dry |
|---|---|---|---|
| Full-Grain Leather | Damp cloth + mild soap | Leather conditioner every 4â6 weeks | Air-dry away from direct heat |
| Top-Grain Leather | Soft brush + suede eraser | Suede protector spray monthly | Stuff with paper; air-dry |
| Engineered Knit | Cold hand-wash with mesh bag | Water-repellent spray when dry | Air-dry flat never tumble dry |
| Synthetic / Vegan | Damp cloth + gentle cleaner | UV-protector spray if exposed to sun | Air-dry at room temperature |
Rotate and Store Properly
Wearing the same pair every day does not give the midsole foam time to decompress and recover. Rotating between two or three pairs dramatically extends the lifespan of each. Store shoes in a cool, dry space with cedar shoe trees inserted they absorb moisture, neutralise odour, and maintain the shape of the upper.
The bestshoesevershop Difference: Style That Lasts, Responsibly
Our 2-year guarantee is also an environmental commitment. Every shoe repaired instead of discarded represents real material saved from landfill. We are actively working toward ambitious sustainability targets across our supply chain.
50%
Recycled content target across select lines by 2030
100%
Water-based, low-VOC adhesives across all production
LWG
Leather Working Group certified tanneries for all leather uppers
When you choose to repair a pair rather than replace it, you are extending its useful life by months or years. That is the spirit behind our guarantee and why we make the repair or replacement process genuinely worthwhile.
Frequently Asked Questions About Your 2-Year Guarantee
General & Claims
Do I need a receipt to make a claim?
Yes. Your order number or original purchase receipt is required to verify the purchase date and product. The easiest way is to locate the original order confirmation email. If you cannot find it, contact our support team we can look up your order using your account email address.Does the guarantee cover return shipping costs?
Does the guarantee cover return shipping costs?
Yes. For all approved claims, we provide a prepaid return shipping label at no cost to you. There are no hidden fees at any stage of the claims process.What if my shoe style is discontinued or my size is out of stock?
What if my shoe style is discontinued or my size is out of stock?
If we cannot offer a like-for-like replacement, we will work with you to find a comparable model in your size, an alternative colourway, or issue full store credit equal to the original purchase price. You will never be left without a resolution.Can I transfer the guarantee if I received the shoes as a gift?
Can I transfer the guarantee if I received the shoes as a gift?
Yes. The 2-year guarantee follows the product, not the original purchaser. Gift recipients can make a claim using the original order number. Simply reach out to our support team for assistance.Does the guarantee apply to international orders?
Does the guarantee apply to international orders?
Yes, the full 2-year guarantee applies to all international orders. Prepaid return labels are available for supported countries. If your country is not in our label programme, we reimburse reasonable return shipping costs upon claim approval.
Coverage & Product-Specific Questions
Does the guarantee cover the soles wearing down from use?
No. Outsole abrasion from regular walking, running, or daily activity is considered normal wear and tear and falls outside the guarantee scope. The guarantee covers manufacturing defects for example, if the sole separates from the upper prematurely, or if the outsole compound cracks unusually early due to a material fault.Are there different coverage rules for hiking boots vs. everyday shoes?
Are there different coverage rules for hiking boots vs. everyday shoes?
The guarantee terms are consistent across all product categories. However, our team considers the intended use of a product when assessing a claim for example, an outsole that shows high wear from trail use after 18 months is assessed in the context of a trail shoeâs expected performance envelope.Does it cover comfort issues like the arch support feeling flat?
Does it cover comfort issues like the arch support feeling flat?
Only if the issue is the result of a structural or material defect rather than a fit or preference matter. If the insole or midsole has collapsed abnormally due to a manufacturing fault within the guarantee period, that is covered. If the shoe simply does not feel the way you hoped, we encourage you to use our returns policy within the standard return window instead.How long does the full claims process take?
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